PAIA MANUAL

1. Introduction

CorpConfig Online (“we”, “us” or “our”) is committed to transparency and compliance with the Promotion of Access to Information Act, 2 of 2000 (“PAIA”) and the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This PAIA Manual is compiled in terms of Section 51 of PAIA and provides a description of the records held by CorpConfig Online and the procedure for requesting access to such records. It forms part of our commitment to accountability and the constitutional right of access to information.

2. Company Particulars

Full Name: Click to reveal

Address: Click to reveal

Telephone: Click to reveal

Website: www.corpconfig.com

Nature of Business: IT Consulting, Software Licensing, Domain Registration, Hosting, DNS Management, Voice over Internet (VoIP) and Online Integration Services.

3. Information Officer

Information Officer: CorpConfig Online Management
Email: Click to reveal
Telephone: Click to reveal

Requests for access to records in terms of PAIA must be addressed to the Information Officer.

4. Guide to PAIA (Section 10)

The Information Regulator has compiled a Guide to PAIA in terms of Section 10 of the Act. The Guide contains information on how to exercise rights under PAIA and is available on the Information Regulator’s website at www.inforegulator.org.za or may be obtained from the Information Officer upon request.

5. Records Automatically Available (Section 52)

The following records are automatically available to the public without the need for a formal PAIA request:

• Marketing brochures, service fact sheets and promotional material
• Publicly available information on our website (www.corpconfig.com)
• Standard Terms of Service, Privacy Policy and Acceptable Use Policy (published on our website)
• General company information and contact details

6. Records Subject to Request for Access

Records held by CorpConfig Online that may be requested in terms of PAIA (subject to the grounds for refusal) include, but are not limited to:

• Company statutory and incorporation records
• Financial records, invoices and accounting documents
• Client agreements, Subscription Forms and service contracts
• Domain registration and hosting client records
• Software licensing and IT consulting records
• Payment and transaction records (processed through third-party gateways)
• Technical logs, support tickets and correspondence
• Employee and human resources records (subject to privacy protections)

7. Procedure for Requesting Access

Requests for access to records must be made using the prescribed Form C (available from the Information Regulator or our offices). The request must:

• Provide sufficient detail to identify the record(s) requested
• Indicate the form of access required (e.g. inspection, copy, transcript)
• Specify the postal address, email address or fax number of the requester
• State the purpose for which the information is required

The completed Form C must be submitted to the Information Officer by email or hand delivery.

8. Fees

A prescribed request fee is payable upon submission of a request. Additional fees may be charged for the reproduction of records and for search and preparation time as determined by the Minister in terms of PAIA regulations. A deposit may be required where the preparation of the record will exceed six hours.

9. Grounds for Refusal of Access

Access to a record may be refused on any of the grounds set out in PAIA, including:

• Protection of the personal information of a third party
• Protection of commercial information of a third party or the Company
• Protection of confidential information supplied in confidence
• Legal privilege, safety of individuals or property
• Requests that are frivolous, vexatious or an unreasonable diversion of resources

10. Remedies Available to the Requester

If a request for access is refused, the requester may:

• Apply to court for appropriate relief, or
• Lodge a complaint with the Information Regulator in accordance with POPIA and PAIA.

11. Updates to this Manual

We may update this PAIA Manual from time to time to comply with changes in legislation or our operational requirements. The revised version will be posted on our website with an updated effective date.

12. Contact Us

Information Officer: CorpConfig Online Management
Email: Click to reveal
Address: Click to reveal
Telephone: Click to reveal